Assistant Manager

Job Description

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JOB SUMMARY:

The 3rd Assistant Manager is a positive, energetic, eager-to-learn team player that provides 100% customer satisfaction. This position is an entry-level position that provides you with the knowledge and skills you need to build a promising career in the tire and automotive service industry. All Sales Associates will receive different levels of training including, Instructor-led, e-Learning, and on the job training to learn duties, processes and responsibilities.

Duties and Responsibilities:
* Continuous thinking and sharing of ideas to improve Belle Tire
* Do the right thing for the customers, employees, and vendors
* Assess customers' needs and provide Belle Tire solutions according to their needs
* Meeting and exceeding defined goals and objectives
* Building customer relationships
* Managing a cash drawer: cashing customers out
* Clean shop, showroom, restrooms, and waiting room if needed
* Pick up tires/parts from stores and vendors if needed
* May assist in managing and coaching the shop employees
* Other duties as assigned by retail store manager or retail assistant manager

Minimum Qualifications:

Basic Qualifications
* 18 years of age
* Valid drivers' license
* Ability to read and write English
* Ability to communicate clearly and professionally with co-workers, management and customers.
* Ability to listen and process knowledge
* Must possess time management skills
* Must possess ability to multi-task
* Good organizational skills
* Represents one's self and Belle Tire in a professional manner
* Demonstrates a commitment of high quality service to internal and external customers
* Ability to complete tasks thoroughly, accurately, and in a timely manner

Education Requirements
* High School Diploma/GED is required

Experience Requirements
* 2-4 weeks of tire technician duties completed

Physical Requirements
* Must be able to stand for long periods of time
* Must be able to occasionally lift over 60 pounds
* Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Preferred Qualifications:
* Automotive background is a plus
* Ability to process all forms of payment
* General knowledge of Nelle
* General knowledge of Order Trac
* General knowledge of Point of Sale
* General knowledge of Glass Software (currently Quest)
* General knowledge of Call System (currently Log My Calls)
* Thorough knowledge of Belle Tire's Tire Technician Process
* Thorough knowledge of Belle Tire's products and services
* General knowledge of Belle Tire's shipping and receiving procedures
* General knowledge of Belle Tire's physical inventory procedures
* General knowledge of Belle Tire's Tire Sales Process
* General knowledge of Belle Tire's Auto Service Sales Process
* Expected to handle day to day paperwork of retail operations

Working Conditions:

Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching.

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